PLACING YOUR MEMORIAL ORDER
Please Note: We advise all customers to provide the best possible original print, which shows the deceased clearly. Photographs will be returned in their original condition. You can also email the original digital image to us. If you are sending a scanned image, please ensure that it’s a high resolution (large file size), 300 dpi, as low resolution images will appear out of focus.
Photos: Please send us the best quality photographs, not copies, or ink-jet printouts. Where necessary, indicate your loved one by marking an ‘x’ on the reverse of the photograph.
Digital images must be large file size, high resolution (300dpi) and can be emailed to: firstname.lastname@example.org
Proofs: A proof copy of each card will be emailed to you. Where an email address is not provided, a proof will be sent via post.
Re-orders: It is always more economical to order extra cards at the time of the initial order, however we keep all orders on file for approximately 6 months, so if you need any more copies we can reprint them for you at the cost of standard cards.
- When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and require a signature on receipt.
- Your order will be dispatched via the most suitable carrier, depending on size and weight.
- Unfortunately, we do not offer an Express Delivery option on European deliveries. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Further information: If you require any further information, or would like to see samples of any of the products in this catalogue, please do not hesitate to contact us.
You are also welcome to visit us for a personal consultation, please give us a call to arrange an appointment.
We look forward to receiving your order which we promise will have our full, committed and prompt attention.